Some products include a recording of the live session. Whether one is included, and for how long, depends on the product, so it is always worth checking before you buy.
When a recording is included
Each paid live product sets its own recording policy. It is one of:
- A recording window, for example 7, 14, or 30 days after the session, during which you can watch it.
- Live only, which means no recording.
The product page states which one applies. Free Sprint Lessons are always live only.
Where to find your recordings
- Sign in and open Learning in your account.
- Open the workshop, or the cohort session, you want the recording for. A recording lives inside the item it belongs to.
- Play it there. It becomes available shortly after the live session, once it has been processed.
To see everything you have access to in one list, open all your recordings.
The window
If a recording has, say, a 14-day window, that window runs from when the session is delivered. After it ends, the recording is no longer available, so watch within the window. Cohort recordings apply per session.
If a recording you expected is missing
- Check the product actually includes a recording, and that its window has not passed.
- Recordings take a little time to process after a live session, so it may not be ready the moment the session ends.
- Make sure you are signed in to the account you bought with, and that your purchase was not refunded.
If it still is not there, use the Help button and we will look into it.
